The website https://www.byronbearings.gr is the online store of the Greek company ELENI BYRON KARAMPATZAKI (hereinafter referred to as the Company) seated in Thessaloniki, no 199 Monastiriou Street, through which the company exhibits and distributes its products online, in Greece and abroad.
Prior to visiting our online store please read carefully the following terms and conditions, which apply specifically to the use of the online store https://www.byronbearings.gr, as the use and browsing of the above website https: //www.byronbearings.gr unreservedly implies explicit consent and unconditional agreement thereto.
When registering, the customer will be asked for personal information such as their name, the address where they want the products delivered, their e-mail address and their house or mobile phone number.
Regarding any further information required upon registration, the Company confirms that this is neither visible to third parties nor subject to any use other than the agreed one, i.e. for the needs of the sale and shipment of products. Furthermore, no newsletters or other information material shall be sent without the customer having consented and opted for the specific service.
It is left at the discretion of the Company to unilaterally modify or renew the terms and conditions of transactions taking place through its online store, according to the existing needs and applicable transaction customs.
The Company is obliged to inform the users on any modifications and changes, in a timely manner, through the website of this online store. Any modification or change does not apply to orders you have already placed.
2. Information Provided & Products / Discounts
• The Company is committed to the completeness and validity of the information displayed on its website https://www.byronbearings.gr, relating to the essential features described for each product on a case-by-case basis and to the accuracy of the data on the services provided through its online store. The Company is not liable for any technical or typographical errors that have escaped attention or have been caused unintentionally or due to reasons of interruption of the operation of the website under circumstances of force majeure.
• Discounts-Offers. The Company may provide discounts for certain products or product combinations. The discount policy of the Company may also be personalized, to reward regular customers and expand its customer base.
3. Limitation of Liability
The Company does not guarantee the availability of the products mentioned on its website, but is obliged to immediately inform the potential buyers about their non-availability.
The Company is only liable for fraud and gross negligence, in case of delays in the delivery of the ordered products and for information or services it provides through its website.
The Company shall not be liable for any technical problems users may come up against, both during the visit and during the use of the website, relating to the operation and compatibility of the user's infrastructure.
Furthermore, the Company shall not be liable for acts or omissions of third parties and mainly for unauthorized interventions of third parties in the products, services and information available through its website.
4. Withdrawal / Return - Product Replacement
If you need to change a product or return any defective products, for your shopping convenience follow the instructions below.
• Any change has to take place within ten (10) days from the date of purchase, with the receipt or purchase invoice accompanying the product. Further to this, the products to be changed must be returned intact, in their packaging, without having been opened, installed or assembled - since the products will be put back on the shelf for sale - and the products to be purchased should be of equal or greater value. The Company is entitled to refuse the return of a product whose packaging has been opened, torn or altered in any way or when the product has been damaged due to incorrect application - installation. The shipping costs in this case are borne by the customer.
• All the products we have for sale are new and covered by a factory warranty of their manufacturer. In case of a product being defective the following applies:
Any return and change of any defective products have to take place within ten (10) days from the date of purchase, with the receipt or purchase invoice accompanying the product. The product can only be replaced if the packaging is presented (so that the product can be returned to the supplier) and only if the defect has not been caused by any misuse on the part of the consumer or any violation of the instructions of use of the product. A necessary condition for the recognition of a product as defective is it being examined by the technicians of the Company and the customer being informed accordingly. The time of examination of the product shall not be further than three (3) working days and the company shall be obliged to inform the customer accordingly. In case the circumstances require that there be contact with the manufacturer of the product, the above time is extended to fifteen (15) working days.
In any case, the replacement or return shall take place only if the customer has contacted the company within 48 hours from the day of receipt via the e-shop.
• The Company shall return any money received for products that were returned in the manner described above.
• The company shall bear the shipping costs of the returned products that were found to be defective.
5. Order Cancellation
An order can be canceled in the following cases:
Prior to completing your order, during the online process, you can go back and delete the quantities of products from the shopping cart by pressing the "Remove" button.
Even in case you have completed your online order, but the product has not been shipped yet, you can cancel by dialing 2310/556631. In case the product has been received, you can contact 2310/556631 or use the e-mail form on our website; after explaining the reason why you want to cancel your order, our partner will immediately inform you on your options.
In case your order has already been invoiced and you still want to cancel it, you shall have to provide the details of your order to the Customer Service Department at 2310/556631.
6. Payment Methods
Α. Payment by Credit Card:
Regarding the payment methods, please be informed that all Visa and Mastercard credit and debit cards are accepted in our online store. We assure you that every transaction in our online store is protected by high-tech online security systems that guarantee a completely secure trading environment to most of the 500 major companies around the world.
If you choose to pay by credit card, you shall have to follow the instructions in our online store. To fill in the order form, the number and expiration date of your credit card. Whenever you choose to pay by credit card, it shall be required that you are present to receive your order and that you have your credit and ID card with you. Receipt from a third party - other than you - shall not be allowed. When the customer is a company, the credit card must be a corporate one, i.e. it must have been issued under the details of the respective company, and the authorized holder shall have to be present at the time of delivery of the order, bearing their credit and ID card.
Β. Cash on Delivery
Payment upon receipt of the order at your place (cash on delivery): You have the opportunity to pay the employee of the Courier company the market value, immediately upon delivery at your place. Cash on delivery is charged with 1,5 euros (in addition to the value of shipping)
We remind you that, to each transaction, the relevant tax provisions will apply, regarding the method of issuing the documents (retail receipts and invoices) and the payment of the transaction price, which will be carried out as follows:
• by deposit / transfer to a bank account.
• by credit card debit
Not applicable for shipments of bulky or heavy items undertaken by a transport agency.
C. Payment at the store of the Company
Receipt and payment of your order at the store of the Company. In case you wish to receive the products from our store, all you have to do is select "Receive from the Store" in the Shipping Method. If your order is placed after 13.00 pm, it will be ready for pickup at the store the next business day, provided the products are immediately available. The notification for you to pick up our order is made through an automated e-mail stating that the order is ready for pickup at the store. There are cases when the products are not immediately available at the store for you to receive. In this case you will be informed by phone, for the smooth progress of the order. For your shopping convenience, you should only go collect from the store when you have been informed to do so by e-mail or by phone. All orders remain at the store for up to 7 business days following the delivery of the products, and as long as you have been informed about the progress of your order. Orders are paid at the store cashier upon pickup and you can use the following payment methods: Cash-Credit & Debit Card.
D. By deposit in a bank account
To discount your order you can use one of our following bank accounts. In the field “Beneficiary”, wherever this is requested, you must fill in the name "Eleni Byron Karampatzaki". Only banking transactions from and to the same banks are accepted.
NATIONAL BANK OF GREECE: GR 52 0110 2080 0000 2084 0120 545 SWIFT/BIC: ETHNGRAA
ALPHA: GR 7101 4047 4047 4 00210 1049 335
PIRAEUS: 52 2304 1814 141
Then e-mail the copy of the bank payment to email@example.com. Once we receive the copy, we will dispatch your order.
In case the transaction concerns a buyer with a registered office or address abroad, it is mandatory that you make use of the National Bank account.
For your shopping convenience, as well as for the fastest possible delivery of your order, please indicate the order code and name given upon its placement in the message accompanying the transfer. Following a bank deposit, and in order for the product shipping process to start, the amount deposited shall have to appear in the account of the company and all personal details shall have to be identified. This process requires the contribution of the respective bank and it is for this reason that the product shipping process may be delayed.
7. Shipping products - Expenses - Orders
Α. Shipping Costs
a) by Courier
We cooperate with the company "ACS COURIER SERVICES". The charge for courier shipments is adjusted according to the kilos, the volume and the destination of the parcel and will be calculated based on the price list of ACS, which has been agreed upon and approved by our company. The customer will be informed about the shipping costs of their order by e-mail in order to make the respective decision.
b) Collection from the Store
You can pick up the spare parts from our store located at no 199 Monastiriou Street in Thessaloniki, directly, at no extra charge.
For orders placed until 13.00 from Monday to Friday (if it is a business day), the products will be prepared and delivered to the courier company on the same day. Orders placed after 13.00 will be delivered for shipment to the courier company the next business day.
Orders accepted on Friday after 13:00 and during the weekend will be delivered to the courier company for shipment on Monday (if it is a business day).
Deliveries are made throughout the day from 09:00 to 17:00.
In case the customer wishes to have their order delivered beyond the delivery times standing for the online store, the maximum time limit is seven (7) business days from the day the order was placed. In case the time limit exceeds this period, the order will be delivered with the retail prices valid on the day of shipment of the products. The same policy applies to orders that the customer wishes to pick up from our store.
8. Intellectual Property Rights
The website https://www.byronbearings.gr is the official website of the Company. The images, graphic designs, photographs, marks, drawings, texts, services and products, and all contents of the website in general, are the intellectual property of the Company and are protected by the provisions of both Greek law and European and international conventions.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of productive work or misleading the public about the real provider of the content of the website is expressly prohibited.
The reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company or other legal beneficiary of the above copyrights.
All names, images, logos and brands representing the company or its online store https://www.byronbearings.gr, and third parties that have standing contracts with them, as well as their products or services, constitute exclusive trademarks and insignia of the company and of https://www.byronbearings.gr or of the above third parties, and are under the protection of Greek, EU and international trademark laws on industrial and intellectual property and unfair competition.
In any case, their appearing on the website of https://www.byronbearings.gr does not constitute a reason for the transfer or assignment of their licensing or right of use.
9. Purchase of Products
The visitor of our online store can find products related to ball bearings and relevant products. In case of incorrect pricing or incorrect description of secondary features of the products as well as in cases of interruption of the operation of the website, we suggest that, before placing an order, you contact the Customer Service Department at 2310/556631 or through the special contact form of our https://www.byronbearings.gr website e-mail.
Each time an order is placed, the customer will be informed about the details of the order they have just submitted through an automated e-mail.
If there is any pending issue with the order, the customer shall be informed by e-mail or contacted by a company employee, on the phone numbers they have given upon registration or upon placement of their order.
The above mails constitute a basic precondition for the proper processing of orders and there is no case that they be deactivated. We recommend that you keep track of your e-mails and that you do not delete them until your order is completed. In case you do not receive the relevant e-mails, you have to inform us immediately.
10. User’s Obligations
All users of the website https://www.byronbearings.gr agree and accept that they will not use it and the online store of the Company to send, publish, send by e-mail or transmit any content that is illegal, harmful, threatening, offensive, annoying, defamatory, vulgar, obscene, libelous, violating someone else's privacy, that is showing hate or expressing racial, ethnic or other discrimination, that may be harmful to minors in any way, that is not allowed to be transmitted in accordance with the law or any other contractual or managerial relationships (such as internal information, property and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, that contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally, that violates the applicable Greek and Community law and its provisions, that is harassing to third parties in any way, and any content used to collect or store users' personal data.
The Company attaches great importance to the issues of personal data security as well as electronic transactions and is committed to taking all necessary measures, using modern and advanced methods, in order to provide the maximum possible security to its customers.
The security of the Online Store of the Company is achieved through the following methods:
12. Protection of Personal Data
In order for us to process your orders, you may be asked to provide your personal information (name, surname, profession, destination of shipping the order, e-mail, etc.) every time you visit the website https://www.byronbearings.gr. However, you should know that the personal data you provide at https://www.byronbearings.gr is used exclusively for us to improve our services, to better communicate with you and to ensure the smooth operation of the respective service, and is in no case used by any third party (excluding cases provided for by law).
The Company only allows certain individuals working for the company to access your personal data and it is generally forbidden for individuals to access your personal data without prior authorization.
In very rare cases your personal information may be disclosed to companies that cooperate with the Company but always under circumstances related to the processing and execution of your order and provided that your personal information will not be used for illegal purposes.
In case you have any questions or any suggestions or statements that you wish to make regarding the above issues, please contact us, through the special form that you will find at the link https://www.byronbearings.gr.
At all times, all users have the right to be informed about and express their objection regarding the further processing of their data, in accordance with the applicable legislation for the protection of personal data.
1. The Company shall send you informative e-mails at regular intervals, if you have selected the relevant option.
2. The Company does not bear any responsibility in cases where the newsletters do not reach their recipient. Our company makes every effort for delivery with ISP’s (Internet Service providers).
3. Please check the spam folder often, because many times newsletters can end up there.
4. Put the e-mail address of the Company in your safe list.
5. If you do not wish to receive any more updates or you want to permanently unsubscribe from the newsletter of the Company, let us know of your intention using the contact form of the site.
6. Our Company uses an external provider to identify (track) the recipients of newsletters. We do not provide third parties with any information about your first name, surname, home address.
7. Any information from our company is offered at your request and for as long as you wish. In case you have placed an order through our site, we send you automated information messages (mail) to inform you about the progress of your order. We inform you that there is no way to deactivate these messages, since sending them is a prerequisite for the proper progress of each order, so we recommend that you do not delete them until your transaction is completed.
In case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, you have to inform us without delay.